Quality Council of India to raise quality of government services: Adil Zainulbhai

Quality Council of India chairperson Adil Zainulbhai, the first lateral hire in the Modi government, said improving the quality of government services is high on its agenda and several ministries and state governments have sought the Council's guidance on this front.

"Just because these (public) services are a monopoly and primarily provided by government to citizens, doesn't mean we shouldn't aspire to improve them to be of extraordinary quality," said Zainulbhai, who earlier headed Mckinsey India and was asked to steer the autonomous council in September. "Now, many government departments are reaching out to us and asking for help in improving the quality of services they offer to citizens. Some states also want to do this and have approached the Council," Zainulbhai told ET.



Source : 24 duniya.com , 21st Nov 2014